Privacy Policy K9Win – Malaysian Player Data Protection

K9win operates an online Sports Betting and casino platform through the website k9win-jit.net. We understand that user trust is the foundation of every healthy business relationship. When you register a k9win account, make a deposit via Touch 'n Go or GrabPay, play at our Live Casino tables, or simply browse our website — you are entrusting us with your personal information. We do not take that trust lightly.

This Privacy Policy applies to all users of the k9win platform, including website visitors, registered members, and former members. It covers all services we offer — Sports Betting spanning Malaysian Super League to EPL football, Live Casino with baccarat and roulette tables, slots, e-sports, and all other games available on k9win.

This policy does not apply to third-party websites or services that may be accessible via links on the k9win platform. We encourage you to read the privacy policy of any third-party service you use independently.

K9win collects several categories of information to enable us to provide a secure, fair, and properly functioning service. Below is a full description of the data we collect and the circumstances under which it is collected:

Data You Provide Directly

• Registration information — your full name as shown on your MyKad, Malaysian phone number, email address, and the password you chose when creating your account.
• Identity verification (KYC) information — a copy of your Malaysian identity card (MyKad) or passport, a selfie for facial verification, and proof of address if requested during the KYC process.
• Financial information — Malaysian bank account numbers, e-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), and records of your deposit and withdrawal transactions at k9win.
• Communications — records of live chat conversations, emails, and WhatsApp exchanges between you and the k9win support team.
• Feedback & surveys — any feedback or survey responses you voluntarily provide to k9win.

Automatically Collected Data

• Usage data — the games you play on k9win, bet amounts, wins and losses, session duration, and your general gameplay patterns.
• Technical data — your IP address, web browser type and version, device operating system, screen resolution, and other technical information transmitted automatically by your device.
• Location data — general geographic location based on IP address to confirm that you are within k9win's permitted service area.
• Cookies and session data — information stored in your browser to keep the k9win platform functioning correctly and to recognise you when you return to log in.

K9win uses the data we collect solely for specific, legitimate purposes. We do not use your data for anything unrelated to the provision of k9win services. Below is a full explanation of how your data is used:

• Service provision — to process your account registration, verify your identity, process deposits via FPX or Malaysian e-wallets, process withdrawals, and enable you to play all games on the k9win platform.
• Security and fraud prevention — to detect and prevent fraudulent activity, money laundering, multiple account usage, and any activity that violates k9win's Terms & Conditions or Malaysian law.
• Legal and regulatory compliance — to fulfil k9win's obligations under applicable legislation, including KYC requirements and any reporting obligations that may be mandated by Malaysian authorities.
• Platform improvements — to analyse aggregated usage patterns in order to understand which games are most popular among Malaysian players, which areas of the platform need improvement, and how to enhance the overall k9win experience.
• Customer support — to resolve queries, complaints, and support requests you submit to the k9win support team via live chat, WhatsApp, or email.
• Service communications — to send important account-related notifications such as deposit confirmations, withdrawal alerts, security warnings, and changes to our terms.
• Marketing (with consent) — to send promotional offers, special bonuses related to Malaysian sporting events, and platform update notifications — but only where you have given your consent to receive such communications. You may withdraw this consent at any time.

K9win does not make any decisions that materially affect you based solely on automated data processing without human review. Any decisions regarding withdrawals or account verification made by k9win's automated systems can always be reviewed by our team upon your request.

K9win does not sell your personal data. This is a core principle that will never change in how we operate. That said, there are certain situations where we need to share some of your data with trusted third parties to keep the k9win platform running. Any such sharing is strictly limited to what is genuinely necessary.

Third-Party Service Providers

K9win shares necessary data with service providers who help us operate the platform. This includes:

• Payment processors — FPX, Touch 'n Go, GrabPay, DuitNow, Boost, and ShopeePay service providers receive the transaction details necessary to process your deposits and withdrawals. They are governed by their respective privacy policies and PCI-DSS standards.
• Game providers — companies such as Evolution Gaming and Pragmatic Play receive the session data required to operate Live Casino tables. They do not receive your full identity information.
• Identity verification services — third-party KYC providers that assist k9win in verifying member identities receive a copy of your identification documents for verification purposes only.
• Analytics services — we use analytics tools to understand aggregated, anonymised usage patterns on the k9win platform. This data cannot be used to directly identify any individual.

Legal Requirements

K9win may be required to disclose your data to Malaysian authorities or regulatory bodies if compelled to do so by a court order, legal directive, or legitimate compliance requirement. In such situations, we will notify you in advance unless prohibited from doing so by law.

K9win takes data security seriously. We employ multiple layers of technical and organizational controls to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Key security measures we have implemented include:

• 256-bit SSL/TLS encryption — all communications between your browser and k9win's servers are fully encrypted. No sensitive data is transmitted in plain text over the internet.
• Data encryption at rest — sensitive information such as bank account numbers and MyKad numbers is stored in encrypted format within the k9win database. Even internal staff cannot access these values in full without going through a strict approval process.
• Two-factor authentication (2FA) — k9win offers and actively encourages the use of 2FA for account login. This adds a significant extra layer of protection against unauthorized access.
• PCI-DSS Compliance — all payment processing is carried out in accordance with the international payment industry security standard PCI-DSS to keep your financial information safe.
• Continuous monitoring — the k9win system is monitored 24/7 to detect suspicious activity, intrusion attempts, and other security threats in real time.
• Staff access controls — access to k9win user data is restricted to staff who genuinely require it to carry out their duties. All access is logged and regularly audited.
• Backup and disaster recovery — your data is backed up regularly and we have a comprehensive disaster recovery plan in place to ensure continuity of the k9win service.

That said, no security system is entirely impenetrable. We encourage you to also take precautions on your end — such as using a strong, unique password for your k9win account, enabling 2FA, and never sharing your login credentials with anyone.

K9win uses cookies and similar tracking technologies to keep the platform running properly, to improve the user experience, and to understand how our platform is being used. Below is an explanation of the types of cookies we use:

• Essential Cookies — these cookies are required for the core functions of the k9win platform. Without them, you will not be able to log in, make deposits, or play any games. These cookies cannot be disabled.
• Preference cookies — these cookies save your preferences such as your chosen language and display settings so you do not need to reconfigure them each time you visit k9win.
• Analytics cookies — these cookies help us understand how Malaysian players use the k9win platform — which pages are visited most, how long play sessions typically last, and which sections cause users to exit. This information is used in aggregated, anonymised form for platform improvement.
• Game session cookie — this cookie saves your game session information to ensure a smooth reconnection if your internet connection drops while playing at k9win.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may significantly affect the functionality of the k9win platform. For guidance on managing cookies in popular browsers, refer to your browser's help documentation.

As a k9win platform user, you have the following rights regarding your personal data. K9win respects these rights and will process any related requests within a reasonable timeframe:

To exercise any of the above rights, please contact the k9win support team via live chat or email at support@k9win-jit.net. We will process your request within 30 business days and may require identity verification before processing certain requests in order to protect your account security.

K9win does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy or to comply with applicable legal obligations. The following are general guidelines on data retention periods:

• Active account data — for as long as your k9win account remains active, we retain all relevant information to ensure smooth and uninterrupted service.
• Data after account closure — after you close your k9win account, we retain transaction records and KYC information for the period required under Malaysian laws governing financial records and anti-money laundering — typically between 5 and 7 years.
• Support communication records — customer support conversation records are retained for 2 years after the last interaction for reference and service improvement purposes.
• Log and security data — platform access and security logs are retained for 12 months for fraud detection and security purposes.
• Cookies — session cookies expire when you close your browser. Preference cookies are retained for 12 months unless you delete or disable them earlier.

Once the relevant retention period has expired, k9win will securely delete or anonymize your data in accordance with industry-standard procedures.

The k9win platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18. All k9win registration and KYC verification processes are designed to confirm that users meet this minimum age requirement.

If we discover that we have inadvertently collected personal data from a child or person under the age of 18, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian who believes your child has registered an account with k9win, please contact our support team immediately at support@k9win-jit.net.

K9win reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we protect your information. Each new version will be published on this page with an updated revision date.

For amendments considered material — such as significant changes to how we use or share your data — k9win will endeavor to notify you via an in-platform notification or an email to your registered address, at least 14 days before the amendment takes effect.

Your continued use of the k9win platform following any amendments to this Privacy Policy constitutes your acceptance of the latest version. If you do not agree with any changes, you have the right to close your account and withdraw your balance before the amendments take effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way k9win handles your personal data, we encourage you to reach out to us directly. The k9win team responsible for privacy matters is available to assist you.

For issues related to responsible gaming, or if you feel you need to discuss your gaming habits with a neutral party, please contact Talian Kasih: 15999 (free, 24 hours, nationwide). You may also visit the Responsible Gaming us for further information and support resources.